| 1. |
What
do you mean by overselling? |
| 2. |
I
want a smaller reseller plan! Is that possible? |
| 3. |
I
want a larger reseller plan! Is that possible? |
| 4. |
What
is a user, and why is it limited? |
| 5. |
What
is an account, and why is it limited? |
| 6. |
How
many databases do we have? |
| 7. |
What's
this eNom reseller account you're offering? |
| 8. |
Do
you offer a money back guarantee on the reseller
plans? |
| 9. |
Do
you offer discounts for quarterly/annual payments? |
| 10. |
Do
you offer unlimited bandwidth and disk space? |
| 11. |
Can
I host adult sites, warez sites or sites containing
illegal material? |
| 12. |
Can
I send SPAM? What is your policy on this? |
| 13. |
Why
don't you offer telephone support? |
| |
|
| 1. |
What
do you mean by overselling? [Top]
Overselling
is a term used in the hosting business to indicate
that although you only have a certain amount of
bandwidth or webspace allocated, you can sell
more to your customers just as long as they don't
consume your entire lot that was allocated to
you. SpeedPacket.com does not allow overselling,
because in our experience, this leads to resellers
putting too many customers on the servers, which
then leads to far lower performance of the server.
|
| 2. |
I
want a smaller reseller plan! Is that possible?
[Top]
Unfortunately, we only offer
the reseller plans that are listed on our site.
If you are looking for smaller reseller accounts,
you may be interested in our affiliate
program though.
|
| 3. |
I
want a larger reseller plan! Is that possible?
[Top]
Unfortunately,
we can't offer any larger reseller plans. However,
we have some very nice dedicated
server solutions that might just be
the deal for you!
|
| 4. |
What
is a user, and why is it limited? [Top]
With the term user we define
an end-user on a particular domain you are hosting
on our servers. For instance, every email address
is linked to one specific user. Because providing
quality is our main goal, we want to keep the
balance on our servers as good as possible; hence
we limit the number of users you may give to your
customers.
|
| 5. |
What
is an account, and why is it limited? [Top]
Each domain name you want
to host on our site corresponds to an account
you need to create under your reseller control
panel. This does not mean however that you are
limited in the number of domains you can host;
you have an unlimited of domain aliases on your
account.
|
| 6. |
How
many databases do we have? [Top]
Basically, each
account you create comes with its own database.
If you need more databases, we will create them
for free for as long as it doesn't influence the
overall performance of the server you're hosted
on.
|
| 7. |
What's
this eNom reseller account you're offering? [Top]
The eNom reseller account
enables you to register your domain names at extremely
competitive rates. For further information, please
click here.
|
| 8. |
Do
you offer a money back guarantee on the reseller
plans?
[Top]
Yes, we offer you no less
than a 10 days money back warranty. However, due
to the nature of the services you're ordering,
reseller accounts can only be refunded for 75%
of its original value.
|
| 9. |
Do
you offer discounts for quarterly/annual payments?
[Top]
We believe that
if you decide paying a monthly basis, you should
not be paying more than customers that prepay
for an entire year. Hence, we have brought all
our monthly pricing down to the level of when
you would be paying annually. This way, we ensure
that everyone can get an account with us equally
cheap!
|
| 10. |
Do
you offer unlimited bandwidth and disk space?
[Top]
We are aware that some of
the competition claim to provide you with unlimited
bandwidth or disk space. We simply know that this
isn't possible! Think about it for a second...
If the unlimited offers were all that they seem,
Yahoo.com would be hosted on a cheap hosting account
rather than a cluster of dedicated servers! We
prefer to make an honest deal with our customers,
avoiding discussions towards the future; claiming
that you are offering unlimited services is simply
not being honest.
|
| 11. |
Can
I host adult sites, warez sites or sites containing
illegal material? [Top]
Warez sites and illegal material will never
be accepted on our servers. If you would like
to host an adult content site on our servers,
please contact our sales department for further
details. Depending on the current load on our
servers and network, we can approve adult content
on an individual basis. However, our uptime
towards our customers is our primary concern.
Hence, any project which might influence our
general network performance might have to be
postponed until we purchase new servers and/or
extend our network.
|
| 12. |
Can
I send SPAM? What is your policy on this? [Top]
Spamming, or the sending
of unsollicited email from a SpeedPacket.com server
or using an email address that is related to our
company or hosted on any of our servers is STRICTLY
prohibited. We consider the sending of spam one
of the highest ranked grounds for the immediate
termination of the violator of this rule.
|
| 13. |
Why
don't you offer telephone support? [Top]
We prefer support
requests to come through our ticketing system
or email for various reasons.
Firstly, it provides a systematic audit trail
of all communication between you and our staff,
so that all the facts can easily be passed to
whomever may be working on your problem. In the
absence of a representative who has been assisting
you all along, somebody else can take over and
be equally knowledgeable of your issues.
Secondly, it allows us to focus on fixing problems
instead of answering the phone. The time we spend
answering phone calls can be channeled to more
productive work such as helping a client debug
a program.
Third, we are aiming to providing you the answers
to 99% of your questions through our knowledge
base system, enabling you to instantly find the
solution to your problem, rather than needing
to contact us. This will benefit us as well as
our customers.
|
