No.SpeedPacket.com is not an Internet Service Provider (ISP). An ISP provides a connection to the Internet via dial-up, digital cable or DSL. SpeedPacket.com, a web hosting provider, provides web servers on which you can place yourwebsite files for people to access via the internet. To use our web hosting services, you must have an internet connection.

Yes. You will be able to access your online control panel 24/7 to manage every aspect of your account with SpeedPacket.com as well as access your account through FTP to update your site at any hour of the day or night.

As long as you have a browser and an internet connection, you can get your website up and running. We provide a webbased FTP tool you can use to upload your files andn an advanced webbased control panel to manage all other features that come with your account.
Of course, you can use your own FTP and HTML applications if you like.

In most cases it does not matter if you are using a different operating system at home or work. For example, you could use a Microsoft® Windows® XP system running Dreamweaver® to design your site and then upload it to your Linux Web server without any problems.

However, if you are developing your site using Windows-specific programming languages or tools, such as ASP, ASP.NET or ColdFusion, you will need a Windows hosting plan. If you are unsure what hosting platform to chose, you can contact our sales staff who will help you determine the plan that best fits your needs.

Yes, you can host any domain name with us, as long as you are able to point it to our nameservers. We can also register and manage your domain names at very competitive rates in the industry.
For further information on what TLDs we currently offer at what pricing, please click here.

Per default, SSH will be disabled on your account for security reasons. However, we do allow you SSH access if you fax in a copy of your picture ID (identification card, driver's license...).
Shell access will not be enabled on StudentLinux accounts. If you need further information, please contact our sales department.

At this moment, SpeedPacket.com only supports MySQL databases, an open source relational database management system that utilizes the SQL database language. It is a multi-user, multi-threaded database server that provides speed, robustness and ease-of-use.

We currently have redundant OC-3 (155 Mbit/s) connections to our backbone providers. If you are interested to learn more about our solid infrastructure, please click here.

We are aware that some of the competition claim to provide you with unlimited bandwidth or disk space. We simply know that this isn't possible! Think about it for a second... If the unlimited offers were all that they seem, Yahoo.com would be hosted on a cheap hosting account rather than a cluster of dedicated servers! We prefer to make an honest deal with our customers, avoiding discussions towards the future; claiming that you are offering unlimited services is simply not being honest.

Although our plans are probably the most complete ones in the business, we do offer you to customise your hosting plans to fit your specific requirements. Please consult the following pages for account upgrade pricing:

Linux hosting upgrades
Windows hosting upgrades

We believe that if you decide paying on a monthly basis, you should not be paying more than customers that prepay for an entire year. Hence, we have brought all our monthly pricing down to the level of when you would be paying annually. This way, we ensure that everyone can get an account with us equally cheap!

Yes, we offer you no less than 30 days money back guarantee (10 days for reseller plans). Please note that there are no money back guarantees on domain names or third party software licensing. For full details or questions, please contact our sales department.

Yes. We have knowledgeable staff members avaliable to you each minute of the day, each day of the week and each week of the year. Using our advanced ticketing system, we are able to guarantee you a same day reply to all your inquiries.

We prefer support requests to come through our ticketing system or email for various reasons.
Firstly, it provides a systematic audit trail of all communication between you and our staff, so that all the facts can easily be passed to whomever may be working on your problem. In the absence of a representative who has been assisting you all along, somebody else can take over and be equally knowledgeable of your issues.
Secondly, it allows us to focus on fixing problems instead of answering the phone. The time we spend answering phone calls can be channeled to more productive work such as helping a client debug a program.
Third, we are aiming to providing you the answers to 99% of your questions through our knowledge base system, enabling you to instantly find the solution to your problem, rather than needing to contact us. This will benefit us as well as our customers.

We are aware of the fact that there is a lot of competition in the hosting business, and that we are not the cheapest one out there, however cheapest isn't always best - in the contrary! We offer you incredibly fast servers with excellent redundant connectivity. On top of that, our knowledgeable staff is offering you the support you deserve every day of the week, every hour of the day.
But don't believe us; try us! We are so confident that we even offer you a rock solid 30 day money back guarantee so that in the case you are not entirely happy with our service, we will refund your payment in full!

New accounts are set up very quickly - usually in 3-4 hours and at most within 24 hours, so that you can start uploading your site immediately. Please note that the propagation of nameserver changes for your domain may take up to 48 hours.

We offer you the ability to upgrade your hosting account at all times; you can even upgrade to a reseller account if you would like to. We do not charge you for the upgrade itself (you only pay the difference between your old and new account pricing), and we process all upgrade requests within 12 - 24 hours.

Overages will automatically be added to your next invoice at €0.005 per megabyte. Alternatively, you can pre-purchase additional traffic at discounted rates. Please consult the following pages for account upgrade pricing:

Linux hosting upgrades
Windows hosting upgrades

No. At this time, SpeedPacket.com does not offer any website design services.

Warez sites and illegal material will never be accepted on our servers. If you would like to host an adult content site on our servers, please contact our sales department for further details. Depending on the current load on our servers and network, we can approve adult content on an individual basis. However, our uptime towards our customers is our primary concern. Hence, any project which might influence our general network performance might have to be postponed until we purchase new servers and/or extend our network.

Spamming, or the sending of unsollicited email from a SpeedPacket.com server or using an email address that is related to our company or hosted on any of our servers is STRICTLY prohibited. We consider the sending of spam one of the highest ranked grounds for the immediate termination of the violator of this rule.